Policy
Returns & Refunds
We want you to love your WoodMuse purchase. If you're not satisfied, we're here to help.
30-Day Returns
Return unused items within 30 days of delivery.
Easy Process
Contact us to initiate a return and receive a prepaid label.
Full Refund
Receive a full refund to your original payment method.
Return Eligibility
To be eligible for a return, items must meet the following criteria:
- Item is in original, unused condition
- Item is in original packaging with all tags attached
- Return is initiated within 30 days of delivery
- Item is not a custom or personalized order
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items
- Items marked as final sale
- Items that have been assembled or modified
- Items showing signs of use or damage
How to Initiate a Return
- 1Contact our customer service team at returns@woodmuse.com with your order number.
- 2Receive a Return Merchandise Authorization (RMA) number and prepaid shipping label.
- 3Pack the item securely in its original packaging with the RMA number visible.
- 4Drop off the package at your nearest carrier location.
- 5Receive your refund within 5-7 business days of our receiving the return.
Refund Information
Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear on your statement. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Need Help?
Our customer service team is here to assist with any questions about returns or exchanges.
Contact Us